Return Policy
Golden Crest Design Return Policy
At Golden Crest Design, we are committed to providing high-quality wholesale clothing and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below:
1. Returns Eligibility
- Returns must be initiated within 15 days from the date of receipt.
- Items must be in their original condition, unused, unwashed, and with all original tags attached.
- Customized or final sale items are not eligible for returns unless they are defective.
2. Return Process
- To initiate a return, please contact our customer service team at info@goldendesigncrest.com with your order number and reason for return.
- Once approved, you will receive a Return Authorization (RA) number and instructions for returning your items.
- Please ensure the items are securely packed to prevent damage during transit.
3. Refunds and Exchanges
- Refunds will be issued to the original payment method once the returned items are received and inspected.
- If the return is due to our error or a defective product, we will cover the return shipping costs.
- Exchanges are accepted for the same item in a different size or color, subject to availability. Any price differences will be reconsidered accordingly.
4. Shipping Requirements
- Customers are responsible for return shipping costs unless the return is due to our error or defect.
- We recommend using a trackable shipping service for returns, as we cannot be responsible for lost or damaged packages.
5. Non-Returnable Items
- Customized or personalized items
- Final sale items
- Items damaged due to misuse or mishandling
6. Contact Us
For any questions or assistance regarding returns, please contact our customer service team at info@Goldendesigncrest.com
Thank you for shopping with Golden Crest Design!